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Returns & Exchanges
Shipping
Monogramming
Smocked Auctions
Frequently Asked Questions
Frequently Asked Questions
Shipping & Tracking
What is your current order processing time?
Shipping Times & Cost
When will I receive my order?
Will my entire order be shipped in one package?
How do I track my order?
When will my items ship?
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Monogramming
Are your monograms screen-printed?
What thread color is shown?
What color is the thread on this item?
How do I add monogramming?
In what order should I type my child's initials?
When will my monogram order ship?
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Returns & Exchanges
Exchanges
Returns & Exchanges
What is your return policy?
Where is my return shipping label?
Where is my store credit?
Where is my refund?
Order Changes
Can I change my shipping address?
Can I change or cancel my order?
Discounts & Codes
How do I get 15% off?
How do I apply a coupon code for an online purchase?
How do I apply my 15% Welcome code?
Can I apply multiple codes to one order?
Sale Rules and Exclusions
Can you apply a discount code, reward code or store credit to my order?
Sizing & Restock
What size should I buy for my child?
How do I measure?
Will you restock?
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