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Returns & Exchanges
Shipping
Monogramming
Smocked Auctions
Frequently Asked Questions
Frequently Asked Questions
Shipping & Tracking
Order Processing & Shipping Information
Will my entire order be shipped in one package?
How do I check my order status and track my shipment?
My order hasn’t been delivered.
Shipping to a PO box, APO/FPO address, or International address.
Do you have local pick-up in Dallas?
Monogramming
What thread color is shown?
How do I add monogramming?
In what order should I type my child's initials?
Shipping Information for Order with Monogrammed Items
Monogram Preview
Can I add monogram to my order placed through Facebook, Instagram or Tik Tok?
Returns & Exchanges
Returns & Exchanges
What is your return policy?
Where is my return shipping label?
Where is my store credit?
Where is my refund?
Order Changes
Can I change my shipping address?
Can I change or cancel my order?
Discounts & Codes
New Customer Discounts & Welcome Code Information
How do I apply a discount code to my order?
Sale Rules and Exclusions
Can you apply a discount code, reward code or store credit to my order?
Sizing & Restock
What size should I buy for my child?
Will you restock?
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